Return & Exchange Policy

At Kiranika (HASTCHHAP), we are committed to providing you a seamless shopping experience, which is why we offer a 7-day hassle-free return and exchange policy from the date of delivery. All returns are free of charge.

Return Process

  • We accept returns within 15 days. Returns are free; there is no return shipping charge for customers.

  • We offer reverse  pick-up services (where available) at no extra cost. The courier company will attempt to pick up the shipment twice. If both pickup attempts fail, you may need to ship the item back to our address at no additional cost to you. Reverse pick-up is available only in areas where the service operates.

Refund and Exchange

  • For prepaid and COD orders, the refund will be credited to your bank account within 7 working days after the return pick-up. The refund amount will equal the value of the returned product(s), excluding any original shipping charges.

Important Note on Unboxing

To enhance our return and exchange process, we request that you record an unboxing video when opening your package. This video helps us:

  • Understand the issue accurately and resolve it quickly.

  • Process your return or refund request efficiently.
    Please attach the unboxing video along with your return request to expedite the process.

Refund Timeframe

  • Once the return is credited, please allow 7 days for the refund to be reflected in your bank account.

Additional Terms

  • Once a product is exchanged and delivered, no further exchanges or refunds will be applicable for that order.

  • For partially paid orders, if the customer refuses to accept the order at delivery, the prepaid amount will not be refunded.

How to Request a Return/Exchange

  1. Log in to Your Account:
    Use your registered email and password to access your account on our website.

  2. Go to the Orders Section:
    Click on the "Orders" option in your account dashboard.

  3. Select the Order:
    Find the order containing the item you want to return or exchange and click on it.

  4. Click the Return Button:
    Choose the item(s) for return and click the "Return" button.

  5. Provide a Reason:
    Give a reason for the return or exchange (e.g., wrong size, defective product).

  6. Wait for Approval:
    Once your request is submitted, we’ll review and approve it.
    You’ll receive a reverse shipment notification via email with further instructions.

  • We accept exchanges within 1-2 days of delivery and its delivered within 3-5days.

  • Exchange products are delivered after we receive the returned product at our warehouse.

  1. Ship the Item Back:
    Follow the instructions in the reverse shipment notification to send the item back.

  2. Receive Refund or Exchange:
    After we receive and inspect the item, we’ll process your refund or send the exchange item.

Order Cancellations and Refunds for Defective Products

Order Cancellations

  • You may request cancellation of your order within 24 hours of placing it, provided the order has not yet been processed or shipped.

  • To cancel, please contact us immediately at info@kiranika.com with your order details.

  • If the order has already been shipped, cancellation will not be possible, and you may follow the return process once you receive the product.

Refunds for Defective Products

  • If you receive a defective or damaged product, please notify us within 48 hours of delivery.

  • Provide clear photos or videos showing the defect or damage along with your order number via email at info@kiranika.com.

  • We will arrange for a free replacement or refund after verifying the issue, with no extra cost to you.

  • Refunds for defective products will be credited within 7 working days after we receive the returned item.

For any queries or concerns, please contact us at info@kiranika.com.
Our team is available Monday to Saturday, 10 AM - 6 PM, and we prioritize resolving all pending queries the next day.